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Frequently Asked Questions

How do I place an order?

You can complete and submit a contact form on our website or you can fax to 086 608 5908 or emailed to sales@kingsprinters.co.za.

Do I have to order a certain minimum quantity?

We don't impose minimum quantity but some items may have minimum quantity where items have to be manufactured to specifications or our suppliers have minimum quantity requirements or where it is not economically viable for smaller quantity.

How long does it take to make an order?

Lead time for orders varies between 3 – 10 days after artwork has been approved in the correct format and full payment has been made. Lead times vary depending on stock availability, quantity, complexity of branding required and current orders in the system.

How must my artwork be formatted and submitted?

Our printing is only as good as your quality of your photo or logo or artwork, so please email High Resolution photo or logo or artwork. The image size must be 300dpi or greater. We accept PC format logo or artwork only. Acceptable file formats: jpeg (over 300dpi), PDF or Coral Draw.

How much do you charge for delivery?

All orders within Pretoria and Johannesburg area in excess of R1000 will be delivered free of charge and the total weight of parcel is no more than 10kg. All orders outside this catchment area will be subject to normal courier fees. Overnight Courier fee to Pretoria & Johannesburg areas is R75 for items less than 2kg. Delivery fee to other areas or outlying areas over 2kg will be invoiced according to delivery method, weight of package and length, width and breadth of package.

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